Terms of Service

These Terms of Service govern access to and use of VendorDefense, including our website, dashboards, applications, and related services. By accessing or using the service, you agree to these terms on behalf of yourself and, if applicable, the company or organization you represent.

If you are using VendorDefense for an organization, you represent that you have authority to bind that organization to these terms. If you do not agree to these terms, do not access or use the service.

You must provide accurate, current, and complete registration information and keep that information updated. You are responsible for all activity that occurs under your account, including activity by invited team members, contractors, or administrators.

You must maintain the confidentiality of account credentials and promptly notify VendorDefense if you suspect unauthorized access, credential compromise, or any security incident affecting your account.

VendorDefense is provided to help customers organize agreements, monitor renewals, review extracted contract information, and manage vendor operations. You may use the service only in compliance with applicable law and these terms.

You may not misuse the platform, interfere with its operation, attempt to gain unauthorized access, or use automated means to extract data from the service except through features or integrations we expressly provide.

You retain ownership of contracts, documents, account data, and other content you submit to VendorDefense. You grant VendorDefense a limited, non-exclusive right to host, process, analyze, transmit, and display that content solely as necessary to provide, secure, support, and improve the service for your organization.

You are responsible for ensuring that you have the rights, permissions, and legal basis necessary to upload and process your content through the platform. VendorDefense does not assume responsibility for reviewing the legality of your uploaded material before it is processed.

Certain features of VendorDefense may require a paid subscription. Pricing, billing cadence, included usage limits, and renewal terms may be described in an order form, invoice, proposal, or pricing page associated with your account.

Unless otherwise stated in a separate written agreement, fees are non-refundable once incurred and are payable when due. If payment is overdue, VendorDefense may suspend or limit access until the account is brought current.

VendorDefense may update, improve, suspend, or discontinue parts of the service from time to time. We may also perform maintenance, apply security updates, or make infrastructure changes that affect availability or functionality.

We will use commercially reasonable efforts to maintain service reliability, but we do not guarantee uninterrupted availability or that every feature will be available in every jurisdiction, environment, or subscription tier.

Except for your customer content, VendorDefense and its licensors retain all rights, title, and interest in the service, including software, interfaces, branding, documentation, analytics models, and derivative improvements.

These terms do not grant you ownership of the platform or any right to copy, modify, distribute, resell, sublicense, or create derivative works from the service except as expressly permitted in writing.

Each party may receive non-public, confidential, or proprietary information from the other in connection with the service. The receiving party will use that information only for purposes related to the service and will protect it using reasonable safeguards appropriate to its sensitivity.

VendorDefense maintains administrative, technical, and organizational safeguards designed to protect customer information, but no system can be guaranteed to be completely secure. You are also responsible for your own internal security practices, endpoint security, and access controls.

VendorDefense helps surface contract information and workflow signals, but it does not provide legal advice, regulatory advice, accounting advice, or a guarantee that extracted information is complete, error-free, or suitable for every decision without human review. Your team remains responsible for validating important deadlines, obligations, and contractual interpretations.

To the maximum extent permitted by law, VendorDefense is provided on an as-is and as-available basis. VendorDefense will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business opportunities arising from or related to the service.

To the maximum extent permitted by law, VendorDefense's aggregate liability for claims arising out of or related to the service will not exceed the amount paid by you to VendorDefense for the service during the twelve months preceding the event giving rise to the claim.

You may stop using the service at any time, subject to any minimum term or billing commitments in your applicable commercial agreement. VendorDefense may suspend or terminate access if you materially breach these terms, fail to pay undisputed fees, or use the service in a way that creates security, legal, or operational risk.

Upon termination, your right to access the service ends, but provisions relating to payment obligations, intellectual property, confidentiality, disclaimers, liability limitations, and dispute-related terms will survive as appropriate.

VendorDefense may update these terms from time to time to reflect product changes, legal developments, or operational requirements. The updated version will become effective when posted unless a later effective date is stated.

If you continue using the service after revised terms take effect, that continued use constitutes acceptance of the revised terms. Questions about these terms may be directed to the contact address listed below.